MSC World Europa

Raj Polo Tea House can be found on Deck 8.

Elixir Mixology Bar can be found on Deck 8.

Dolce Vita Bar can be found on Deck 6.

Coffee Emporium can be found on Deck 8.

Surfers Bar can be found on Deck 20.

Botanic Garden Bar can be found on Deck 19.

Malt Lounge can be found on Deck 8.

The Box Bar can be found on Deck 20. 

Fizz can be found on Deck 8.

Zen Pool Bar can be found on Deck 18.

Zen Pool can be found on Deck 18.

Aurora Borealis Aquapark can be found on Deck 20.

La Plage Pool can be found on Deck 18.

Botanic Garden Pool can be found on Deck 18.

The Venom Drop @ The Spiral can be found on Deck 20.

Luxury of a private club, while enjoying access to the myriad recreation and entertainment possibilities that the rest of the ship affords

The best location of the cabins and a reserved area accessible only for YC Members with dedicated restaurant and lounges.

MSC Yacht Club Sundeck Bar can be found on Deck 6.

MSC Yacht Club Concierge Area can be found on Deck 19.

MSC Luna Park Arena can be found on Deck 6.

MSC Signature Casino can be found on Deck 7.

The Panorama Lounge can be found on Deck 7.

The World Promenade can be found on Deck 8.

The World Theatre can be found on Deck 6.

The Hall of Games can be found on Deck 19.

MSC Formula Racer can be found on Deck 19.

The Lanai can be found on Deck 8.

The World Galleria can be found on Deck 6.

Luxury Accessories can be found on Deck 8.

Iris Galerie can be found on Deck 7.

MSC Shop can be found on Deck 7.

Omega can be found on Deck 8.

The Shopping Gallery can be found on Deck 6.

World of Watches can be found on Deck 8.

The Hub Photo & Digit@l can be found on Deck 7.

Fine Jewellery can be found on Deck 8.

More information coming soon.

Top Deck 20 Exclusive Solarium can be found on Deck 20.

The World Reception can be found on Deck 6.

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

Type of service: Charges apply 

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura. 

Available on: all MSC Ships

Type of service: Charges apply

Relaxing on one of our ships will do wonders for you, but we also have a few secrets on board to help you look and feel even better. Make the most of our range of safe and effective Anti-Ageing treatments and return from your cruise visibly rejuvenated.

Get a lasting sensation of absolute wellbeing that will accompany you well beyond your cruise. All our ships are equipped with a Thermal Area where you can enjoy a soothing sauna, a relaxing steam or an invigorating whirlpool bath.

Available on: all MSC Ships

Type of service: Charges apply

Fitted with authentic TechnoGym® equipment and featuring panoramic ocean views, the on-board gym is the place to be for all those who take their fitness regime seriously. Hone your physique with a full set of TechnoGym® apparatus every day of your cruise to look better than ever before.

Available on: all MSC Ships

Type of service: Included

You can enjoy the expertise of highly specialised staff in aesthetic treatments to offer you excellent results and improve the relaxing effects of your cruise. Customize your cruise with the best treatments for your body. Unwind and feel fantastic!

Available on: all MSC Ships

Type of service: Charges apply 

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single process colour treatment. Leave the salon styled and ready for a great evening onboard.

Available on: all MSC Ships

Type of service: Charges apply 

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Available on: all MSC Ships

Type of service: Included

Come to the outdoor basketball court at the Sport Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Available on: all MSC Ships except MSC Opera, MSC Lirica and MSC Preziosa.

Type of service: Included

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Available on: all MSC Ships except MSC Opera, MSC Lirica and MSC Preziosa

Type of service: Included

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Center. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Available on: all MSC Ships except MSC Opera, MSC Lirica and MSC Preziosa

Type of service: Included

Anyone for tennis? Play to your heart’s content at the outdoor tennis court of our on-board Sport Centre. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Available on: all MSC Ships except MSC Opera, MSC Lirica and MSC Preziosa

Type of service: Included

You can leave your toddlers with our MSC Babycare staff, or stay with them and enjoy the special Chicco toys and games. They'll love our music and rhythm activities, designed to awaken their curiosity.

MSC Cruises offers two services to all parents of babies under 3 years old*.

• MSC Baby Time: is the service that allows parents to enter our baby club and play with their children at specific time slots each day.
• MSC Baby Care: is the service that allows parents to leave their baby with the youth staff in determined time slots each day and in the meantime enjoy on-board services and relaxation. Both services are free of charge and allow a maximum of 15 babies to enter the Baby Club at the same time.

Our partnership with leading baby care brand Chicco provides a dedicated play area with facilities for babies and toddlers under 3 years old.

*To be left under the responsibility of youth staff during MSC Baby Care service, babies must be more than 6 months old.

The Mini Club welcomes children aged between 3 and 6 years old, bringing them new friends and lots of fun, enriched by the stimulating toys of our partnership with LEGO®. The club offers games, events and activities to free their imagination and make every day special. And the whole family is invited to the Doremi Family Disco!

The Junior Club inspires connection and cooperation among 7 to 11-year-olds, through a wide variety of activities. Highlights range from Masterchef at Sea Juniors and Dorebro Sport competitions to our Fire & Ice live video game. Do you like acting, dancing or singing? Enjoy the thrill of filming with the Kelly & Kloe On Board Green Screen Experience!

With the Young Club, kids from 12 to 14 years old can dive into a world of discovery, involvement and interaction.

Each day holds the promise of new experiences, with a dedicated programme of sport tournaments, hi-tech games and lots of other fun activities. And of course, every day also brings opportunities to make new friends.

Teenagers aged from 15 to 17 years old can look forward to having the time of their lives on board. Teen Club activities range from sports and competitions, dance contests and social network games to Wii, Xbox and PS4 tournaments.

With our new YouTube web series Cabin 12006, your children can follow teenager Markus on his first cruise as it turns into an unexpected adventure!**

Also with the Teen disco, the Karaoke, Flash mobs and other themed events, every evening is a party!**

Once during every cruise we hold a special entertainment event called the LEGO® Experience On Board: an entire day dedicated to fun LEGO activities for the whole family to enjoy. Thanks to this special activity your kids can spend hours building and creating whatever they want!

The Studio can be found on Deck 19.

More information coming soon.

More information coming soon.

MSC Family Explorer Club
Explore the destination together on a fun filled family adventure, inspired by history and designed to cover all the highlights.

Family friendly programming
Tours typically start later in the morning, are shorter in duration and are accompanied by expert guides and story tellers

Tours that the whole family can enjoy
Each experience is developed to keep both children entertained while also providing an enriching and educational experience for adults

Family-Friendly Prices 50% off
Children tickets are always half-price

Peace of Mind
When you choose an MSC Family Explorer Club you can relax in the knowledge that all our tours are operated by carefully selected partners who can easily make contact with your ship throughout the day.

Mission Shared By The Whole Family

An expert guide and a talented storytellers will lead each tour and be available for any assistance needed.

The leaders on these tours are not just tour guides, they are skilled in captivating the attention of both children and adults through storytelling in a way that describes the attraction and history of the location in an engaging manner - they are entertainers.

Let's Start The Adventure

During this interactive experience children of all ages will feel like an explorer.

Acting as detectives and explorers, children play a key-role in accomplishing a unique mission on each tour inspired by the history of the location.

Children and parents are given the opportunity to unleash their imaginations and enjoy solving games and riddles together. Every tour will

Two Ideal Solutions For Families

We know that this is your vacation too, and sometimes you just want to get away and have some adult time.

For parents wishing to take a tour by themselves, we offer a complimentary childcare service for children aged 3 to 11.

While you are out in port your children can remain onboard in a fun and supervised environment with their new friends and Mini Club Staff.

For more information, contact the Mini Club onboard.

• Baby Clubs - along with activities that the whole family can enjoy together, we offer a Baby Club onboard all our ships with dedicated activities and facilities.
• MSC Baby Care Service - we have thought about mums and dads too! Everyday, you can drop your baby off at the Baby Club, where they will be looked after by qualified and dedicated staff who will let them play (during specific times)
• MSC and Chicco - on our cruise ships you’ll find the most modern, fun and educational toys, chosen for you by the Osservatorio Chicco, Baby Research Center.
• Medical Centre - every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. Over-the-counter medicines can be purchased on board.
• 24 hours Room Service - all our restaurants and 24-hour Cabin Service are ready and happy to help, ensuring you can feed your baby swiftly on demand, for their and your own comfort.
• Baby Laundry Service - our unique new Baby Laundry service washes baby and toddler clothes separately from everything else, using a specialised machine, program and detergents to clean and sanitise even at temperatures as low as 30°C. We’ll collect your children’s items from your cabin and deliver them to you the following day clean, safe and sterilised: ideal for protecting their skin. You’ll find full details in your cabin, along with a biodegradable paper laundry bag and a service coupon to fill in.

• Experience the cruise adventure before you even step on board! Dive into the captivating web series Cabin 12006, available on MSC Cruises' official YouTube channel. Join Markus, a teenager embarking on his first cruise, as his holiday takes an unexpected turn. 
• Kelly & Kloe Onboard is an exciting web series that chronicles the adventures of two young girls, Kelly and Kloe, as they spend time on an MSC Cruises ship alongside their father, the Master. Kids will have the opportunity to learn the theme song and dance routine from the web series, participate in a selfie contest while dressed up as characters from the story, and even unleash their creativity by writing their very own episode of the thrilling adventure.

Available on: all MSC Ships
Type of service: Included

One of the best ways to explore a city is from the seat of a bicycle. Hit the road on your next MSC Cruise on a MSC BIKE ADVENTOURS experience.

See, hear, smell and feel the destination like never before. You’re guaranteed to leave with a deeper connection.

Our carefully curated small group tours offer both active adventures and easy city sightseeing on electric bicycles.

Reserve today and ride into your next adventure with MSC Bike Adventours.

MSC Bike Adventours Clothing

Ride longer and feel stronger with our pro cycling jersey and race ready bib, designed by Essor Design studio and available exclusively onboard. Available in S – XL.

You can have yours with our MSC Bike Adventours.

Make The Magic Last A Little Longer

One of the joys of cruising is the chance to discover enchanting new destinations in comfort and style. At each port of call, our excursions offer you the most memorable experiences in the most fascinating places, accompanied by experienced, professional personnel. To get more for less from your time ashore, why not take advantage of our Excursions Explorer Package? The package comprises three of the best excursions* available on each cruise at one very attractive price. Please note that this is a limited availability offer and is valid only on selected departures**.

*Excursions Explorer Package cannot be modified or refunded. In the event of one or more excursions being cancelled by MSC Cruises, the offer is not applicable to other excursions different from those included in the package.

**The Excursions Explorer Package is available on selected departures for the following destinations: Mediterranean, Northern Europe, MSC Grand Voyages, Abu Dhabi, Dubai and Qatar, Caribbean & Antilles, South America.

Make every moment ashore an unforgettable experience

Explore marvelous destinations all over the world with MSC Yacht Club by immersing you in luxury, exclusivity, and premium privilege, such as private transportation, smaller excursion groups, all-inclusive benefits.

From paradisiacal beach getaways and upscale adventures to authentic cuisine, enlightening arts and craft workshops, storied architectural visits, elevate your journey with MSC Yacht Club Excursions.

Get ready to unveil a world of unparalleled luxury and exploration.

• Desirable Locations - Stylish beaches, elegant resorts, private catamaran voyages
• Local Artisanry - Local arts, traditional handcraft, cultural workshops
• Architectural Treasures - Castles, palaces, UNESCO World Heritage Sites
• Authentic Cuisine - New flavours and exciting culinary journeys
• Upscale Adventures - Premium, unspoilt locations and adrenaline fuelled-activities

What are Protectours

We are committed to preserving a beautiful world for future generations to enjoy. By focusing on environmental sustainability, PROTECTOURS helps to achieve to this vital goal. All tours involve activities with low environmental impact – like walking, cycling, or kayaking – while others make a direct contribution to the environment, for example, tree planting or beach cleaning. So, you can enjoy original insights into the natural world while preserving its beauty and helping to ensure a greener future!

A world of amazing experiences

PROTECTOURS offer you unforgettable experiences in close contact with nature and communities in a variety of environments around the world. Local guides, with an expertise in wildlife or traditions, will bring you to snorkel around a coralline plantation, or take you on a Fjord Safari aboard a catamaran and much more.

MSC Cruises and the environment

The oceans and seas have always been the basis of MSC Cruises and we feel a deep responsibility to preserve and protect them. We care for the environment in which we operate, the guests who sail with us, the people who work with us, the cities we call, and the communities we visit. Our commitment to the environments extends to our onshore activities too. PROTECTOURS is not only a way to offer our guests a variety of shore excursion with less impact, but also a means of encouraging our onshore partners to develop tours that pay more attention to the environment.

Discover each destination with your children at a rhythm that suits families, thanks to our Family Fun excursions. Guided by talented, qualified local guides in constant contact with the ship, they are your passport to new cultures, historic monuments, natural beauty and more.

What’s more, kids get a special price on shore excursions!

• Babys and Infants aged 2 and younger will be carried free of charge
• Children between the ages of 3 to 13 years have a discount up to 30% vs adult price
• Book now and save up to 20% vs onboard prices!

Explore each destination at your own pace

Our Easy & Accessible Tours make exploring comfortable for everyone!

These tours allow slow walkers, wheelchair, scooter users and any guests that like to leisurely explore, to visit the best each destination has to offer on easy tours created just for them. Through specifically selected itineraries and specially designed tours, guests will be able to enjoy step free routes at their own pace, experiencing the wonders of our destinations in total comfort. Special needs vehicles will be available to accommodate small groups, and tours itineraries will always include access to special needs restrooms.

Please note that vehicles and their wheelchair & scooter requirements (width, height, weight) vary from tour to tour so make sure to carefully check the specific requirements within each tour description.

Accessible Vehicles & Facilities
Vehicles equipped with a wheelchair accessible solution. We visit accessible bathrooms equipped with wide doors.

Small Groups with Expert Guides
Local guides are knowledgeable experts of their area, as well as experts in accessibility needs excursions.

Visit at your own pace
Tours made to leisurely visit the destination's highlights while taking into account guests' special needs and facilitating each participant in moving independently.

Step-free Routes
Tours aim at eliminating obstacles and ensure a smooth access to all of the highlights visited

Educational interactive game experience for Children: the room transforms into a colorful 3D aquarium that’s the scene of a great interactive game teaching about the importance of care for environment.

Adults can learn about the issues that the Foundation is striving to resolve, about its programs and partners. The guests have the possibility to show their generous support for the Foundation’s lifesaving programs by making direct donations or purchasing stylish collection of MSC Foundation merchandise.

MSC Excursions Desk can be found on Deck 8.

The MSC Business Centre can be found on Deck 6.

Come and see how we do it! Go “Behind-the-Scenes” and experience what goes into delivering a perfect cruise vacation.

Explore several “off-limit” areas of the ship

Are you ready for the ultimate behind-the-scenes experience on our magnificent cruise ship? This exclusive excursion is limited to small groups of 20 people, so you'll have a truly intimate and immersive experience.

Join us as we take you on a journey through the hidden corners of our ship, where only a select few have gone before. You'll have the chance to see the inner workings of the ship, from the bridge of command, engine room to the gallery and beyond.

A one-of-a-kind discovery tour

Our knowledgeable tour guides and shipboard staff will be on hand to answer any questions you may have and give an overview of the internal operation of the ship.

But that's not all – you'll also have the opportunity to meet the ship's officers and learn about their experiences at sea. This is a once-in-a-lifetime chance to get an inside look at the operations of a cruise ship and to see what goes on behind the scenes. Don't miss out on this amazing opportunity – book your spot now to ensure one of the very few seats available!

Visual Impairments

MSC Bellissima, MSC Divina, MSC Euribia, MSC Fantasia, MSC Grandiosa, MSC Meraviglia, MSC Preziosa, MSC Seascape, MSC Seashore, MSC Seaside, MSC Seaview, MSC Splendida, MSC Virtuosa, MSC World America (from 2025) and MSC World Europa have Braille signs in public areas, in lifts and at the entrance to the cabins; all the ships have deck indicators in the lifts and fully accessible public areas, decks and tenders. For their safety, and depending on their level of disability, guests may be requested to travel with a carer or service dog.

Service animals

Suitably trained and certified service dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise. Some Port of Call, due to local regulations, can require other prerequisites so it can be useful to check the countries along the booked itinerary.

The guest is personally responsible (with the aid of the carer if applicable) for the custody, feeding and general care of the animal during the whole stay on board.

Hearing Impairments

Guests with partial hearing disabilities can travel alone, only if they request the installation of a TDD System kit in their cabin. This kit, available in limited numbers on all ships, includes light and vibrating devices, a text phone and an analogue alarm clock.

Children with Special Needs

Children with special needs have normal access to all on-board services and facilities. Although the entertainment staff do not offer a childcare service, they are trained to provide a wide range of entertainment aimed specifically at children. Please note that no one-to-one supervision service is offered on board our ships.

All children, including those with special needs, are assigned to a certain entertainment area depending on their age. If necessary, children or young people with special needs can be placed in a lower age group (with the agreement of their parents), or they can take part in specific activities, together with their parents if required.

Special needs form

This procedure outlines the guidelines for minors who are wanting to participate in treatments or services offered in the SPA on board.

13 – 17 years are permitted to receive:

• Swedish Massage
• Body Scrubs
• Hands-On Facials
• Lash & Brow Services
• Waxing Services (excluding intimate waxing)
• Hair Services except Colour
• Barbering Services
• Nail Services

12 years and under are permitted to receive:

• Hair Services except Colour
• Nail Services

GYM, GYM Sauna, Fitness Classes and Personal Training Sessions

• From ages 13 years to 15 years, a parent or guardian must complete a GYM waiver and they must accompany the minor when using the GYM/GYM Sauna.
• From ages 16 years to 17 years, a parent or guardian must complete a gym waiver only.
• 12 years and under are not permitted to use the GYM, GYM Sauna, Fitness Classes or Personal Training Sessions.
• 13 – 17 years are permitted to receive: Swedish Massage, Body Scrubs, Hands-On Facials, Lash & Brow Services, Waxing Services (excluding intimate waxing), Hair Services except Colour, Barbering Services, Nail Services.
• 12 years and under are permitted to receive: Hair Services except Colour, Nail Service.

Guidelines

• Minors (17 years and under) must have their parents’ consent before receiving treatments. A parent or guardian must accompany the minor to the spa, complete the waiver and then sign the final receipt with no exceptions. Ensure all consultation forms are stored as per procedure.
• Minors (13-17 years) receiving massage treatments and body treatments are required to wear their bathing suits during treatments and an adult must be present in the same room.
• Minors 12 years and under must be accompanied by a parent or guardian all times.
• Aromatherapy oils are not to be used on minors. Base oil only.
• Thermal Area usage is permitted to guests 18 years and above.
• Swedish Massage is the only massage that we can offer to minors.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centers adopted by CLIA and include basic diagnostic and treatment abilities, however the ship’s medical centers are not required to be and are not equipped to the same standards as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. In addition to twice-daily clinic hours, medical staff are available 24 hours a day in an emergency.

Our Medical Centers are intended to provide acute care for illness and accidents that may occur while on holiday and not to provide long-term care for patients with chronic illnesses or as a substitute for regular health care. The medical staff on board is not available for daily care unless you are hospitalized in the ship’s medical Center. You must be able to care for yourself, including dressing, eating, and attending the ship's safety drills. " If you cannot care for yourself independently in these areas, please make arrangements to ensure you can do so.

If guests become ill or injured during the voyage and the diagnostic and/or care needs exceed the capabilities of the on-board medical Center, guests will be transferred to medical facilities ashore.

Charges for medical services rendered on board are added to your shipboard account, and an itemized account will be provided to submit to your insurance company.

Please note that many health insurance plans do not cover the cost of medical care at sea, in foreign countries, or for air evacuation unless this has been specifically arranged. Guests are encouraged to obtain travel medical insurance before travel to be reimbursed for services rendered.

Medications transport on board

MSC recommends that guests pack enough medication to last 14 days (about 2 weeks) after the end of their cruise. We strongly recommend carrying some medication with you in your purse or carry-on bag while traveling. Remember to leave all medication in its original container. We recommend carrying a prescription record or written list of your medications in case they are lost. The list should include the name of the drug, dosage and times taken. In case of emergency, the Medical Centre can assist in replacing medications, however if the exact item is not carried on board, an equivalent may be issued.

Please note that the cabin coolers are not fridges and therefore are not suitable for refrigerated medications. We suggest that you bring cool bags with ice blocks, or request medication cold storage in the medical Center. Medication stored in the medical center fridge can only be accessed during opening hours.

Restrictions may apply to travelling with certain controlled drugs. Guests are responsible for ensuring they meet any specific requirements for the countries they are travelling through. It is recommended that guests carry and retain a signed, dated explanatory medical letter from their treating physician detailing the indication for use of any prescription medication. Onboard staff will not routinely ask to see the documentation; however, it may be requested if there are queries by local authorities or additional information is required.

Vaccinations

Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

Dialysis

Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. 

MSC Cruises does not provide individual hemodialysis.

Guests who are stable and able to independently manage home peritoneal dialysis may sail on cruises that do not include trans-ocean crossings or remote itineraries.

Guests will be responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis.

Guests should contact their medical supply company to arrange for dialysis supplies for the entire cruise. Guests are responsible for ensuring adequate supplies of dialysis fluids are on board stored in their cabin before sailing.

The shipboard medical staff are not trained in management of peritoneal dialysis.

- Enteral And Parental Nutrition

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all feed and equipment required for the cruise.

Pregnancy

MSC Cruises SA does not permit guests who be more than 23 weeks pregnant at any time during the cruise to sail onboard. This is for maternal and fetal safety, as specialist obstetric and neonatal care is not available on board.

Pregnant guests who will be 23 or less than 23 weeks gestation at any time during the cruise will need to submit a letter from their obstetrician/gynecologist confirming the following:

• Ultrasound confirmed expected date of delivery (EDD)
• That the pregnancy is low risk
• That the guest is fit to sail on board a ship with no immediate access to specialist obstetric or neonatal care

Letters should be sent by email to Special Needs at the moment of the booking and at least 2 weeks before sailing date. A copy must be presented at check-in on the day of embarkation.

MSC Cruises S.A. makes every effort to accommodate our guests' dietary requirements whenever possible.

We keep special dietary needs in mind when planning our menus and serving our meals.

MSC Cruises S.A. is aware that some foods may cause an allergic reaction in certain guests due to intolerance of some ingredients such as the 14 major recognized allergens listed in the Regulation (EU) No 1169/2011; therefore, guests are invited to inform the Company of any such allergy at the time of booking but not later than 30 days prior to sailing (by duly filling out the Special Needs form). We further ask guests to report such allergy or intolerance to Reception - Guest Service and the Maître d’hôtel in the Main Dining Room upon first boarding the ship and prior to consuming any food or beverage onboard. Although there are several options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Despite our efforts, we cannot exclude the possibility of cross contamination between foods. We recommend our guests who are aware of allergies or intolerances always bring with them their emergency medications as prescribed by the doctor to be able to react in case of any allergic reaction.

When booking a tour with a meal included or when dining at Ocean Cay, please remember to always communicate your allergy/intolerance to the appropriate staff.

For medical reasons or for infants, guests can specifically request some food to be blended onboard. Guests can also bring their special sealed food on board, following written approval from the Company. Products to be taken onboard should respect EU food labelling / packaging regulations, should not have imminent expiry date, once open should be consumed as per instruction on the label. Inside your cabin you find a cooler, which is not a fridge, therefore it cannot be used for storing food. It is recommended to bring with you freezing bags. No homemade food is allowed. The onboard personnel is not authorized to store or manipulate (cook, heat ect) food that our guests bring on board.

• Daytime Attire - Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.
• Evening Wear - A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship’s air-conditioned public areas.
• Gala Night - On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, an evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.
• Theme parties - We organise various daytime and evening theme parties on board. You may wish to bring bright, fun clothes for the Sunshine Party and something white for the White Party.

MSC Yacht Club

To fully appreciate the exclusive ambiance of the MSC Yacht Club , dressing appropriately in its various venues is highly recommended.

MSC Yacht Club Restaurant:

To preserve the exceptional ambiance of this private restaurant we kindly ask you to dress in a way that complements its exclusiveness.

• By day: Feel at ease in casual wear, including t-shirts and tops, but to maintain a respectful atmosphere, swimwear must be avoided at any time.
• By night: We kindly ask that you dress in smart casual attire. This includes options such as dresses, skirts, long pants, jeans, and button-down tops. However, please avoid shorts and flip flops.
• For Gala evenings: An elegant and glamourous attire is strongly recommended with sophisticated outfits such as cocktail dresses, skirts, slacks, designer jeans, elegant dress tops, blazers, or even tuxedo suits and gowns.

MSC Yacht Club Top Sail Lounge:

• By day: Casual clothing, including t-shirts and tops, is perfectly acceptable, but we kindly request that you do not wear swimwear at any given time.
• By night: Smart casual attire is required for entry to the Top Sail Lounge. Feel free to wear dresses, skirts, long pants, jeans, and button-down tops. However, please avoid wearing shorts and flip flops.

MSC Yacht Club Grill & Bar:

Wear your bathing costumes, t-shirts, tank tops, hats, and sunglasses as you please. Just remember that topless bathing is not allowed in this family-friendly area.

Sports lovers

For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Shore Excursions

For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

Dress Restrictions

Specific restrictions may be enforced by onboard staff members, including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip-flops, and tank tops are not allowed for evening wear or Gala Night in the main dining rooms, speciality restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn on Gala Night. Dress code rules that are posted outside the buffet should be followed.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Wi-Fi is available on board all of our ships. 

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service.

Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away

That's why we offer several Laundry Service Packages to choose from.

For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 40 items per cabin per cruise.

Simply your items will be collected before 12:00 pm and will be returned in 48hrs before dinner. Laundry service is not available the last day of the cruise. Now isn’t that a clean sight better?

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

We are fully committed to playing our part in addressing climate change and promoting ocean biodiversity. We are determined to accelerate our transition toward net zero greenhouse gas emissions by 2050 from our marine operations. We work closely with leading technology companies, shipyards, and fuel providers to push the boundaries of what is possible.

Pathway to decarbonisation

We are on track to meet the IMO (International Maritime Organization) carbon intensity goal of a 40% reduction from 2008 levels ahead of the 2030 milestone. In 2023 we already achieved 37.8% reduction. Since decarbonizing marine operations is one of our main priorities our goal is to reach net zero greenhouse gas emissions for our fleet by 2050.

Improving operational efficiency

We are on track to achieve the International Maritime Organization’s 40% carbon intensity reduction for the maritime industry well ahead of the 2030 target, in 2022 we already achieved 33.5% reduction.

Many sustainability measures are, in fact, simply good business sense because they reduce costs in addition to our environmental footprint. Energy efficiency is an obvious example of that, with LED lighting and heat recovery systems having that dual impact. Anti-fouling paint reduces drag, and lower speeds and trim optimisation make the voyage more comfortable and reduce fuel consumption. We continue to advance the digitalisation of our energy efficiency programme.

In 2022, we completed the installation of Oceanly Performance on all ships in our fleet. This platform enables the continuous monitoring of thousands of raw data points on the position, speed, weather, engine load, flow meters, fuel consumption, torque meters, and all other on-board equipment which can be connected to a central data collector, allowing continuous analysis and onboard adjustments to maximise efficiency.

Minimising local pollutants

We are a guest in all the ports we visit and strive to minimise our impact on local communities and their environment, particularly in the area of air emissions.

Reducing emissions to air: Connecting to shore power enables us to turn off our ships’ engines and connect to the local electrical grid to run our onboard systems. With electricity travelling to the ship through a specially designed transformer at the dock, this process prevents emissions produced from our onboard engines, improving local air quality as well as reducing noise and vibration levels – benefitting both the environment and the surrounding communities. Wherever we are involved in building and financing new terminals, we ensure the designs take account of shore power requirements – current examples being the new terminal developments in Barcelona and Miami.

Creating freshwater: Every day, our ships use desalination technologies like reverse osmosis to convert vast volumes of seawater into clean drinking water. Our most modern ships can produce up to three millionlitres of freshwater in a single day.

In 2023, 87.2% of all freshwater consumed (7.4 million cubic metres) was produced onboard our ships for use as drinking water as well as for cooking, cleaning, and in the laundry. As many of the ports we call into can experience periods of water scarcity, our goal is to minimise the amount we take from shore by continuing to increase the share of water produced onboard.

Treating our wastewater: All our ships have wastewater treatment systems installed and treated wastewater is discharged in accordance with strict international regulations. Fourteen ships have advanced wastewater treatment systems and four of these meet the very highest discharge standards, known as the ‘Baltic Standard’, allowing them to treat and discharge water back into the most sensitive areas in which we operate.

Treating ballast water: To avoid transporting contaminants from one ocean to another, and potentially threatening local ecosystems, all our ships have a ballast water treatment system with filtration and UV treatment. Our fleet continues to meet all the requirements of the 2004 Ballast Water Management Convention regulations.

Protecting the biodiversity of our oceans

Safeguarding the health and biodiversity of the sea is crucial and we are committed to the preservation of marine and coastal habitats. In 2023, we demonstrated this in a number of ways.

Marine conservation on Ocean Cay: In July, the Ocean Cay MSC Marine Reserve was formally designated a ‘Hope Spot’ by Mission Blue, the non-profit organisation promoting the protection of marine ecosystems. Ocean Cay joins Mission Blue’s global network of 154 Hope Spots, places recognised as critical to ocean health.

Bridge Officer Whale and Dolphin Training: In 2023, MSC Cruises partnered with marine conservation charity ORCA to deliver a comprehensive ship strike mitigation programme for deck officers to reduce the likelihood of collisions with whales, dolphins, and porpoises in oceans around the world. By the end of 2023 226 MSC Cruises’ officers had been trained, and any new joiners goes through the course during their familiarization period.

DNA sampling and analysis: We announced an innovative partnershipwith NatureMetrics, the pioneering nature intelligence and environmental DNA specialists. Three vessels collected eDNA samples from seawater while operating in international waters in the North Atlantic.