City Cruise Terminal

(Berth 101)

Designed to accommodate the larger ships visiting the UK, Southampton's City Cruise Terminal is one of its busiest.

Getting here

The terminal is easily accessible by car or public transport. If you're driving, head towards the Western Docks, following the A33, West Quay Road. Look for signage to Dock Gate 10; City Cruise Terminal is just through there to your left.

By train, the closest station is Southampton Central. Regular local and national services run there, with links to Southampton Airport Parkway running frequently. It’s just under one mile to walk from the station to the terminal. We suggest catching a taxi. There are dedicated ranks either side of the station.

Private hire taxis can be booked with a number of local providers. Click here for details of private hire taxis. 

A short stay car park can be found opposite the terminal, with disabled bays also available. For details on how to secure long stay parking, please visit the following page: https://www.abparking.co.uk/

Arrivals

For those arriving in Southampton, there is an Arrivals Lounge with ample seating. Open to the public, this offers the opportunity for friends and family to wait inside comfortably.

Facilities in the arrivals include standard and disabled access toilets, as well as a magazine stand offering a range of complimentary magazines.

Located outside the terminal, Café Ceanos offers a range of refreshments with a good selection of food and drink available. For those wishing to start their holidays early, alcoholic beverages are also available

Taxi ranks and coach bays can be found just outside the terminal as you exit. Pre-booking with a local firm can save waiting in long queues; Further details on local taxi companies can be found here.

Check-In

As soon as your luggage is safely with porters (remembering to keep any hand luggage with you), head into the terminal. You will need to go through security before check-in, so make sure you’ve got your tickets and passport ready.

Upon clearing security, you can proceed to check-in. The number of desks available varies between cruise operators and ship sizes. Just remember to stick to the time your travel agent or cruise operator suggests, as it can get quite busy.

Departure Lounge

There is plenty of comfortable seating for you to take advantage of whilst you wait to board the ship. A stand offering complimentary magazines can also be found here, with the collection changing throughout the year. There are also standard and disabled access toilets located within the Departure Lounge. Café Ceanos will also be open for you to enjoy a selection of food and drink. 

Mayflower Cruise Terminal

(Berth 106)

Ships with onboard connectivity can plug into our new shore power at Mayflower Cruise Terminal, situated in the Western Docks.

Getting here

If you are driving down, finding the terminal is fairly easy. Just follow the A33 heading for the Western Docks via Dock Gate 10. Signage is clear and frequent, so no need to worry.

Around a 20-minute walk, Southampton Central train station is approximately one mile from the terminal. While there are a few short cuts, it’s easiest to catch a taxi.

The nearest airport is Southampton. While taxis are the quickest route to the port if you are flying in, trains to Southampton Airport Parkway, around a five-minute walk from the airport, run frequently.

Private hire taxis can be booked with a number of local providers. Click here for details of private hire taxis. 

Arrivals

For those disembarking in Southampton, the arrivals lounge has comfortable seating for passengers to take advantage of. Facilities include standard and disabled access toilets, as well as complimentary magazines.

As the arrivals area is open to the public, this allows relatives or friends the opportunity to find a comfortable spot as they await your arrival.

Departures

As you approach the terminal, you will see that there is a dedicated area for dropping off your luggage. Porters will be on hand to help with your bags.

If you are arriving by taxi, you will be dropped off right next to the luggage point. Those travelling by coach will alight opposite the terminal, a short distance from the luggage area.

Parking

A short stay pay & display car park with designated disabled bays is available opposite the terminal. Long stay car parks are available nearby, with full details here: https://www.abparking.co.uk/

Departure Lounge

As soon as you’ve dropped your luggage off with the porters, it’s time to make your way to the Departure Lounge where check-in will be completed. Located on the ground floor, a range of facilities are available. There is ample comfortable seating, with standard and disabled access toilets throughout the terminal. Ceanos Café offers a selection of hot and cold snacks, as well as hot, cold and alcoholic beverages. A stand offering complimentary magazines can also be found here, with the collection changing throughout the year.

Ocean Cruise Terminal 

(Berth 46/47)

Ocean Cruise Terminal has a host of amenities to make your time here as straightforward and comfortable as possible.

Getting here

Just off the A33, Platform Road, head for Dock Gate 4. Make sure to allow plenty of time, as traffic can get heavy during peak times.

By rail - Southampton Central is the closest train station, approximately two miles from Ocean Terminal. Fully licensed taxi ranks are available either side of the station, with plenty of clearly designated areas for pre-booked taxis to wait. Private hire taxis can be booked with a number of local providers. Click here for details of private hire taxis. 

The nearest airport is Southampton. Taxis are the quickest route to the Port if you are flying in, however trains are also frequent.

Please be aware that the ABP Southampton Marathon takes place in April each year. Full details of the event can be found https://www.southamptonmarathon.co.uk/

Access to the port is unrestricted, however certain roads within the area will be a closed for a period of time.

Dropping off your luggage

There's no need to worry if you're unsure; with clear signage and staff on hand, every step of the way has been thoroughly thought out. As you approach the terminal, to your left is the baggage handling area. Drop-off is located adjacent, with porters available to help you with your luggage.

Where to park

Short stay parking is located just behind the coach bays, to your right as you face the terminal. There is also long stay parking available on the port, this will need to be booked prior to your arrival. For further information on car parking please select the following: https://www.abparking.co.uk/

Heading Into the Terminal

Things can look a little busy when you first arrive. Two large doors frame the front of the building. Seating for 100-150 is located downstairs. If you are waiting for a family member or friend to park, it’s a good idea to take a few minutes to wait and relax down here.

What to do whilst waiting

A large magazine stand can be found on the ground and first floors. Filled with a wide range of high-quality glossy magazines, these are free for you to take. A map & guide to the city is also available from here. It is located just before you exit through the door on the left. Café Ceanos offer a range of refreshments in the Departure Lounge, with a good selection of food and drink available. For those wishing to start their holidays early, alcoholic beverages are also available. Comfortable seating, along with standard and disabled access toilets, is also located on both the ground and first floor.

Check-in

Check-in is located upstairs. An escalator, stairs and lift are available. Check-in staff will be on hand to guide you to where you need to go.

Waiting to Board

Seating for approximately 1,000 fills the majority of the first floor. Windows line the left-hand wall, allowing a glimpse of your ship as luggage is loaded and passengers already on-board enjoy their balconies. 

QEII Cruise Terminal

(Berth 38/39)

One of Southampton’s five cruise terminals, QEII has a range of amenities on offer to make your departure or arrival as quick and effortless as possible.

Getting here

The terminal can be found off the A33, Platform Road in the Eastern Docks. Getting here is easy by car - just follow signs for Dock Gate 4, making sure to leave yourself extra time, as traffic can get heavy during peak times.

By rail, Southampton Central is the nearest station, around two miles from the terminal. There is a free bus service between the station and Town Quay, but it’s still around a 15-20 minute walk to the terminal. Catching a taxi is the easiest option, as these can be found either side of the train station.

Private hire taxis can be booked with a number of local providers. Click here for details of private hire taxis. 

The nearest airport is Southampton. While taxis are the quickest route to the port if you are flying in, trains to Southampton Airport Parkway, around a five-minute walk from the airport, run frequently.

Arrival

The Arrivals Lounge is open to the public, allowing relatives or friends the opportunity to find a comfortable spot as they await your arrival. Facilities in arrivals include standard and disabled access toilets and a stand offering complimentary magazines.

Where to park

There is a short stay car park with designated disabled bays opposite the terminal. Long stay parking can be found on-site, however it’s not available to purchase on the day. Click here for information on long stay parking. 

If you are catching a taxi, or a family member is dropping you off, there is a large, covered area at the front of the terminal. Porters will help you with your luggage.

Check-in

After you’ve dropped your luggage off with the porters, head into the terminal for Check-In. Staff should be on hand to direct you. Once checked-in, you will be directed to the Departure Lounge prior to heading through Security and onto the ship.

Top Tip: Always ensure you keep any hand luggage, documentation, and passports with you at all times.

Departures Lounge

Located on the first floor of the building, there is a range of facilities for you to take advantage of while waiting to board. Café Ceanos operates in the Departure Lounge at the QEII Cruise Terminal, offering snacks, fresh teas, coffees and alcoholic beverages. A stand offering complimentary magazines can also be found here. Seating, along with standard and disabled access toilets, are also located here on the first floor.